HELP / FAQs
Need help? All your questions will be answered here.
ORDERS
A: No, as we are only an online store.
A: We accept the following payment cards Visa, Visa Debit, MasterCard, American Express and PayPal.
A: Yes, our checkout is secured by SSL. SSL (Secure Sockets Layer) secures communication between computers. When you visit an SSL-secured website, a padlock appears on your web browser. This shows that any information sent between your browser and the page is encrypted.
Therefore sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details are safe.
A: Once you have placed your order, you will receive an order confirmation message, which will contain your order number. This information will be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. Please ensure you check your spam for your order confirmation email.
A: Once you have placed your order, it will not be possible to make any changes to your order, our warehouse team will have already started processing your order.
A: Yes, after your order has been processed we will send you your tracking number.
A: We start the order process as soon as you place an order, once this process has started we are unable to cancel it.
A: We offer a refund on faulty/damaged Goods only.
Goods returned to Shhhklothing must be unworn, in the original condition, with tags still attached. (Failure to do so will result in a refund not being made) please refer to our returns and refunds section for more information.
A: We do not offer an exchange policy so ensure that you refer to our size chart for guidance.
Goods returned to Shhhklothing must be unworn, in the original condition, with tags still attached. (Failure to do so will result in an exchange not being made) please refer to our returns and refunds section for more information.
DELIVERIES
A: We delivery to the UK, Europe, Canada & USA.
A: UK Delivery and Ireland, Isle of Man, Channel Islands
£6.50 First Class Registered Royal Mail – Signature is required
Post 2-4 working days
International Delivery
£12.50 Standard delivery – Signature is required
Post 2-7 working days depending where
Please note payment of any import duties and taxes is the customer’s responsibility. Please contact your local customs office for further more information.
A: You may or may not been charged custom or import duties. Please note payment of any import duties and taxes is the customer’s responsibility. Please contact your local customs office for further more information.
A: UK Delivery and Ireland, Isle of Man, Channel Islands
2-4 working days
International Delivery
2-7 working days depending where to
A: If you have missed your delivery you will be left with a delivery note which you will then need to follow the instructions on the note and contact the delivery office to reschedule a new delivery date and time.
A: You will be required to sign for your package, if you are not in then someone else can sign for you. If no one is home then the courier will leave a delivery note and you can rearrange delivery for a later date and time.
A: Deliveries can be made to any address you provide in the delivery address section when at the checkout. Please ensure that the information that you provide is correct to ensure that your delivery arrives successfully.
A: Unfortunately, UK Next Day & Weekend delivery is not currently available.
RETURNS
A: Delivery charges are not refunded and will only refund you what for what you paid for your order.
We’ll process all refunds using the payment method you originally used to purchase your order.
A: We don’t offer exchanges right now. You will have to place a new order to get the item of your choice. You can return your item to us for a refund if the item is faulty or we sent to you an incorrect item. Find out how to return here.
A: When you complete the order in the checkout and submit your order, payment from your account will be made immediately. If there is a query with the payment, either your card issuer or we will contact you.
PROMOTIONS
A: When you are in the Checkout stage, enter your promotional code into the 'Apply Coupon' box, enter the correct code and click 'Apply coupon'. If the code is valid and entered correctly your discount will be applied!
Please note, the code is only valid once
A: We cannot manually enter discounts after the order has been completed.
A: Please view our size guide here.
TECHNICAL HELP
A: If you have forgotten your password, please click on the 'Forgot your password?' link next to the login button and follow the instructions.
A: Changing your email address is simple log into your account using your old email address, and click on 'my account’ then click on account details and enter your new email in the email address section then save the changes.
A: When putting in you details please ensure that they are correct, by checking all information carefully, you can also contact your bank to check there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further.
A: Click the 'Unsubscribe' button at the bottom of the email newsletter.
GENERAL
A: As we are a dedicated online retailer, we do not have a shop.
A: Please visit our Contact Us page for details of how to get in touch. We aim to respond to queries within 24 hours.
